If you are having problems using any of the features of CHARD, you can call or email the CHARD Support Centre. CHARD Support is available to assist you, 7:00 AM to 6:00PM Pacific Time, Monday to Friday excluding statutory holidays.
At any time, you can click on the 'Contact us' icon in the top banner to launch the 'Contact us' email form.
Please remember you can also find answers to many of your questions about CHARD on our website at info.chardbc.ca or from the Help function on the main menu within CHARD.
Canada Toll-Free: 1-877-330-7322
Within Lower Mainland: 604-215-7109
Please remember you can also find answers to many of your questions about CHARD on our website at info.chardbc.ca.
The Community Healthcare and Resource Directory (CHARD) is a secure, web-based directory that provides BC healthcare providers with accurate, timely and relevant information to assist in making appropriate referrals.
The CHARD directory contains detailed referral information on practitioners and services within BC, including detailed descriptions of the services offered. As well, it includes contact information, including map and hours of operation; up-to-date Referral Forms and procedures; patient eligibility criteria and instructions; fee structures; and practitioner specialties.
The data in CHARD is maintained and updated by a dedicated operations team within HealthLink BC. As new information is gathered and verified it will be published into the CHARD directory, ensuring all information is current and accurate.
CHARD includes content for cancer, cardiac, mental health and addiction, neuro-degenerative, musculoskeletal, palliative care, renal, and respiratory. Additional topics will be added over time.
The idea for CHARD came from Dr. David Attwell, a Victoria-based GP who championed the project as GPSC Co-chair several years ago and now sits on the CHARD Advisory Committee. Dr. Attwell was overwhelmed by the volume and diversity of specialist referral information received in his practice and wanted a better way to track and manage it all. CHARD provides up-to-date and relevant information in one secure, easy-to-use website.
CHARD is sponsored by the General Practice Services Committee, jointly chaired by the British Columbia Medical Association and the Ministry of Health Services. It is operated by HealthLink BC and builds on the directory of health services already accessible to the public through 8-1-1 and HealthLink BC's web-based navigation service. For more information on these services, please visit www.healthlinkbc.ca. Funding for CHARD is provided by the GPSC to HealthLink BC.